It is only when things go wrong that you realise the true benefit of a quality
insurance policy backed by quality service.
We have years of experience in helping clients resolve claims quickly and efficiently.
If you need to make a claim on your policy we will ensure that you receive all the
help, reassurance and assistance that you need, at every stage of your claim.
We're Here to Help
Remember, we are here to help you. If you require assistance with
your claim then please do not hesitate to get in touch.
We have dealt with literally thousands of claims. What is a one off occurrence to
you is an everyday occurrence to us.
A key part of the service that we offer is advice and support at the time you need
to make a claim. Make sure that you utilise that service by asking us for help and
advice whenever you need it.
3 Steps to Quicker Claims...
A few simple and basic measures taken at the time of an incident can help to
significantly speed up the processing of claims on your policy. Follow our 3 step
process to speed up your claim:
1. Obtain as much information as possible straight away.
Often it is the collection of relevant information that takes the most time.
Gather together information such as:
the date and time of the incident
who, or what was involved?
what was the cause of the incident?
where did the incident occur?
were there any witnesses / people with knowledge of the circumstances?
- if so, obtain / record their names and addresses
for motor accidents, obtain names and addresses of drivers,
registration numbers and make/model of cars, insurance company details - name of
company, policy number (if possible), the exact location/date/time. Do not admit
liability at the scene of an accident- you may invalidate your insurance policy.
Instead, if you believe the accident is your fault, simply state that you cannot
comment upon liability, the matter will have to be referred to your insurers.
for damaged items, when was the item purchased - find the receipt
(insurers often ask for this), how much did it cost, how much would it cost to
replace/repair - obtain 2 estimates.
There are other circumstances that will other information but the above is a
good guide as to the types of general information that, if obtained at the outset
can help to simplify and speed up the processing of your claim.
2. Notify us of the incident
You can contact our claims department in the following ways:
By Post: 86 South Main Street, Wexford
By Phone: 053 9122466
By Fax: 053 9123920
E-mail: info@wexford[remove this insert before emailing]insurance.com
In certain cases, a claim form is required. If this is the case, we will forward one
to you as soon as we are notified of the claim.
3. Leave the rest to us
We'll let you know what else we need and if necessary, instruct the appropriate engineers
or third party Companies to deal with various parts of your claim.